The hospitality operating system designed to increase direct sales and operational efficiency.
We help hotels, hostels and short-stay operators create a brand-building online guest experience designed to build the guest relationship outside of OTA sales channels.
Stop losing guests to your sales channels.
When a guest books through Booking.com or Airbnb, the transaction is yours but the relationship sometimes isn't. Their contact info, their history, their next booking — it all stays with the platform. You'll pay commission on the same guests again and again.
Stop wasting time on WhatsApp and other inefficient communication channels.
Even if you have a PMS, it probably doesn't give you all of the information you need during the day. Instead, you spend time switching from app to app all day long. Problems don't get logged and resolved automatically.
4 apps. One dashboard.
Administrator
As the owner or manager, you get a view of everything that's going on with your marketing, guest on-site experience, feedback, cleaning and maintenance. Your dashboard consolidates the most important information in one place so you can monitor and prioritize quickly to raise revenue and avoid losses.
- •Guest flow — reservations, registrations
- •Revenue from outside channels and direct reservation channels
- •Conversion of upsells, promotions, extensions
- •Cleaning & Maintenance — tracking & photos
Guest
Your guests register online and use a simple app to manage any communication they might have with you. This builds loyalty and turns guests into repeat customers. It's also where all of your upsells, resells and packages can be sold. Many guests don't report problems to the front desk — let them report directly.
- •Online registration
- •Reservation information
- •Early check-in / late checkout
- •Ask a question or make a comment
- •Register a cleaning or maintenance issue
- •Make a reservation or buy a package
Cleaning
You need to know how cleaning is going. Has the cleaner arrived? How is progress during the day? Any problems? What materials need to be purchased? We send a cleaning report directly from the maid's app to the guest app, and build team loyalty with basic gamification.
- •Room status
- •Room checklist
- •Materials for purchase
- •Maintenance issues
Maintenance
Anyone can register a maintenance issue. Anyone can see the progress. When there is a problem with a room, coordination can be brutal to resolve — to say nothing of the losses from upset customers or closed rooms. Our system is simple to use but powerful by nature, designed to keep guests happy and avoid revenue losses.
- •New maintenance issue
- •Materials needed for purchase
- •Maintenance status
- •Maintenance report
CRM Automation, Operational Integrations & Smart Workflows
Online Registration
Capture guest data before arrival. Begin the relationship on your terms, not the OTA's.
Automated Selling
Send the right message at the right moment — before arrival, during the stay, at checkout and after departure. Up to 20 touchpoints per guest, automated across WhatsApp, email and SMS.
Operational Integration
Designed to integrate all of your business goals into one system. Smart workflows that make operational communications easier.
Advanced Customer Service
Create the right balance between self-service on the app, timed sales and service messages, AI responses to frequent questions, and human intervention when it matters most.
Results from properties like yours.
average online registration ratio
increase in direct bookings
average package sold
increase in returning direct guests
Hospitality stays human.
Technology should handle what's repetitive so your team can focus on what actually matters — making guests feel welcome, solving problems fast and building the kind of experience that brings people back directly.
That's what Openhost is built for.
Ready to take back the guest relationship?
Book a free demo. We'll show you exactly where to start.
No long contract · Free demo · We implement alongside your team
How Studio.haus Increased Direct Bookings from 10% to 60% and Sold a Record Number of Packages in 2026
A case study on scaling guest experience with a single platform
Results at a glance
- •Direct bookings grew from 10% to 60%, drastically reducing OTA commission costs
- •20–25% increase in upsell revenue across properties
- •60% of guest inquiries handled automatically
- •2 properties managed from one unified dashboard
Introduction
Studio.haus, managed by OpenHost, set out to modernize its guest experience while maintaining efficiency across its growing São Paulo portfolio. With two properties under management, the team faced increasing pressure to reduce OTA commissions, drive upsell revenue, and sell 10-reservation packages — all without adding complexity or fragmenting their tech stack.
Challenges
Upselling was managed at the front desk and through emails, making it inconsistent and difficult to scale. Direct bookings accounted for just 10% of reservations, leaving heavy exposure to OTA commissions. Guest communication was handled almost entirely via email, leading to delayed responses. Teams struggled to balance day-to-day operations with delivering fast, high-quality guest interactions across both locations.
Solution
After evaluating multiple providers, Studio.haus chose OpenHost's platform for its all-in-one approach. With a single platform, they built a scalable guest journey where direct booking capture, guest communication, and upsells work seamlessly together — supported by AI-powered automation and PMS integrations that improve visibility across the portfolio.
Results
Direct bookings grew from 10% to 60%, dramatically reducing dependence on OTAs. Studio.haus sold a record number of 10-reservation packages in 2026. Upsell revenue increased 20–25% through arrival-data segmentation. 60% of guest inquiries are now handled automatically, freeing up the reservations team. One dashboard consolidated all guest touchpoints across both Studio.haus locations.
Conclusion
By adopting a unified guest experience platform, OpenHost and Studio.haus streamlined operations, slashed OTA dependency, and unlocked new revenue opportunities across their São Paulo portfolio. With automation and AI at the core, the group is well-positioned to scale efficiently while raising the bar on guest experience.
How Casavila Went from 5% to 42% Direct Bookings and Built a Guest Base That Keeps Coming Back
A case study on taking back the guest relationship with OpenHost
Results at a glance
- •Direct bookings grew from 5% to 42%, eliminating dependency on OTA commissions
- •87% online registration ratio achieved before arrival
- •R$2,400 average package sold per guest
- •82% increase in returning direct guests year-over-year
Introduction
Casavila is an independent short-stay operator in São Paulo with a clear vision: build a guest experience worth returning to. But with most bookings flowing through Booking.com and Airbnb, the team was paying commission on the same guests repeatedly — while losing access to their contact data, stay history, and the chance to earn their next booking directly.
Challenges
Every booking through an external channel meant another guest whose contact, history, and future loyalty belonged to the platform. Without a registration or onboarding flow, the guest relationship didn't begin until check-in. Cleaning, maintenance, and guest communication lived in separate tools. The team was handling every incoming message manually, with no way to prioritize without losing the human touch.
Solution
Casavila implemented OpenHost across all levels of the platform, with no complex integrations and no disruption to existing operations. Automated communication flows across WhatsApp, email, and SMS guided each guest through up to 20 touchpoints. Cleaning and maintenance workflows moved into the same platform as guest and revenue data, and OpenHost's AI began screening every incoming message — classifying it as an FAQ, service issue, or sales opportunity.
Results
Direct bookings grew from 5% to 42%. 87% of guests completed pre-arrival registration. Packages averaged R$2,400 per sale. Returning direct guests increased 82% year-over-year. Reservations, revenue, communications, reviews, and operations consolidated into a single dashboard.
Conclusion
Casavila's transformation didn't require a large team, a long contract, or a complex tech overhaul. It required the right system — one built for how independent properties actually work. With OpenHost, the guest relationship is theirs again: captured before arrival, nurtured through every stay, and converted into loyalty that no OTA can touch.